Gompers VI Policy Overview

Gompers Title VI policy assures full compliance with Title VI of the Civil Rights act of 1964, the Restoration Act of 1987, section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 (ADA), and related statutes and regulations in all programs and activities. Title VI states that “no person shall on the grounds of race, color, national origin, or disability be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination” under any government-sponsored program or activity. There is no distinction between the sources of funding.

Gompers also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies and activities on minority and low-income populations. Furthermore, Gompers will take reasonable steps to provide meaningful access to services for persons with limited English proficiency.

If Gompers distributes Federal-aid funds to another entity/person, Gompers will ensure all sub-recipients fully comply with Gompers’ Title VI Nondiscrimination Program requirements. With the approval of the Board of Directors, the Executive Director of Gompers has delegated the authority to the Human Resources Director, as Title VI Program Coordinator, to oversee and implement FTA Title VI requirements.

You can access Gompers Title VI policy in its entirety here Gompers Title VI Policy.

ADA-Related Service Complaint Process

 Gompers welcomes comments, complements, and complaints from members and families on their experiences using Gompers services. Member and family input helps us identify areas needing improvement, and commendations are always appreciated.

All member and family complaints are carefully reviewed, and those submitted by members and families who experience accessibility or ADA-related problems are additionally reviewed for adherence to Gompers policies by Scott Muller, VP of Operations

To file an ADA-related service complaint, members or families may contact Gompers using any of the following methods:

·      Via Mail to:


c/o Scott Muller

6601 N 27th Ave

Phoenix, AZ 85017

·      Via Phone


·      Via OCTA Website


·      Via Email


Gompers will investigate the complaint and promptly communicate a response to the member and family with 10 business days.

Responsible Gompers operating divisions or administrative departments investigate all complaints and implement any corrective actions to be taken. Complaints involving ADA or accessibility elements receive an additional review by Scott Muller, VP of Operations after the investigation has been completed. After the ADA Compliance oversight review has been completed, Member Relations will provide a written reply to the member and family, to the contact address provided, within ninety (90) days of receiving the complaint. All complaints are investigated within a few weeks, but some may require more extensive investigation, or require more time to identify corrective measures. In any case, a written reply will be provided to the member within ninety (90) days. Gompers records and retains all complaints and corrective actions for future reference.

Whether our members and families are submitting complaints about service problems or sharing a great experience, we welcome the opportunity to be of service.

Download Complaint Form Here:
Complaint Form
Spanish Complaint Form